Post-Covid

We have had a powerful reminder over the last year and a half of the value and importance of the office. The office is so much more than a building you show up to for work. An...

Flashback to early March of 2020, or your organization pre-pandemic. Most companies would have said that their office was an essential part of their business. The 9-5,...

The job description and day-to-day function of the modern call center customer service agent have changed. Some of these changes are a result of the pandemic, but most of these...

Change is an inevitable part of business and life, but the last year and a half has forced it on the office at a rapid pace. The return to work has started and stopped and many...

Work-from-home. A year and a half ago, that was what the majority of office workers were being asked to do. This shift was unexpected, but the workforce adapted quickly-creating...

After a year and a half that required more flexibility than many of us suspected we possessed, the post-COVID workplace will need to be equally flexible when we return to work....

It’s finally time to consider the reality of returning to work and the silver linings of the past year away from the office. Firstly, many of us had the opportunity to build...