The layout of your office is an important factor in engagement, productivity, and collaboration. In response to the pandemic, this layout must adapt. In a survey of 185 executives in charge…
Work as we know it has been forever changed. The companies that have thrived have shown unprecedented flexibility and adaptability. We now know that for many organizations, the functions of work…
Updated November 2021. Think about the last time you sat in a reception area. Were you comfortable? Was it attractive? Was the wait long? The reception area is where everyone must…
Ongoing advances in technology are continuing to make centralized call centers the efficient and cost-effective choice in many industries. The layout and overall environment of your call center are playing a…
We have had a powerful reminder over the last year and a half of the value and importance of the office. The office is so much more than a building you…
Updated October 2021 By now, we’ve all read that office happiness directly correlates to productivity. But, does everyone understand that if employees are physically uncomfortable, work will suffer while they shiver…
Flashback to early March of 2020, or your organization pre-pandemic. Most companies would have said that their office was an essential part of their business. The 9-5, Monday-Friday office model was…
The job description and day-to-day function of the modern call center customer service agent have changed. Some of these changes are a result of the pandemic, but most of these changes…
Change is a constant part of life. However, the last year and a half has forced it on the office at a fast pace. The return to work has started and…
Edited August 2021 Every year, increasing workplace awareness of green practices and minimizing businesses’ impact on the environment is more important to employee satisfaction and the bottom line. From incorporating green…