Updated November 2021. Think about the last time you sat in a reception area. Were you comfortable? Was it attractive? Was the wait long? The reception area is where everyone must...

Ongoing advances in technology are continuing to make centralized call centers the efficient and cost-effective choice in many industries. The layout and overall environment of...

We have had a powerful reminder over the last year and a half of the value and importance of the office. The office is so much more than a building you show up to for work. An...

Updated October 2021 By now, we’ve all read that office happiness directly correlates to productivity. But, does everyone understand that if employees are physically...

Flashback to early March of 2020, or your organization pre-pandemic. Most companies would have said that their office was an essential part of their business. The 9-5,...

The job description and day-to-day function of the modern call center customer service agent have changed. Some of these changes are a result of the pandemic, but most of these...

Change is an inevitable part of business and life, but the last year and a half has forced it on the office at a rapid pace. The return to work has started and stopped and many...

Edited August 2021 Every year, increasing workplace awareness of sustainable practices and minimizing businesses’ impact on the environment becomes more important to employee...

If you asked your employees to share their favorite color, what would most choose? With almost certainty, we can guess the color choice is not brown, grey, or white. Further, a...

Edited July 2021 Doesn’t it feel good to live in a time when you don’t have to sacrifice style for ethical accountability? As executives responsible for the company purse strings,...