Worldwide, the total count of IoT (Internet of Things) devices is anticipated to surge to 29 billion by 2030, up from just 9.7 billion in 2020. Smart devices in our homes, like thermostats that shut off and turn on when we leave and return and smart doorbells that allow us to converse and see anyone at our door (whether they ring the bell or not) are becoming more and more ubiquitous. Quite a few of them are connectable to smart bots like Alexa and Google Home. This explosion in IoT device adoption is paralleled by the rapid rise and integration of artificial intelligence (AI), enhancing the capabilities and efficiency of these smart devices. But what applications do the Internet of Things have for the office? A better question might be what can’t the IoT do for our offices and the future of business?
AI and the Internet of Things
Before we dive into the IoT and its place in the future of business, we need to talk about the differences between AI and the IoT. While they might sound similar, they are fundamentally different. The IoT helps by connecting employees and automating mundane tasks. The primary goal of AI is to help with decision-making. This includes analyzing and interpreting data as well as making decisions based on that data. But is AI carving its own space out in the workplace?
AI has found its place in business. OpenMind wrote an article about where AI fits into the workplace. For decades, machines and the IoT have improved our ability, productivity, and efficiency. However, we’re only as good as the tools we’re given. By coupling AI with the IoT, not only can we automate tasks and increase connectivity, we can learn how to improve how we work. While AI and the IoT can stand alone, utilizing both tools can help us work at entirely new levels. So, how is the IoT itself changing how we work?
The Future of IoT
Depending on your industry, the IoT has uses once only conceived of in science fiction. But more and more, these networks of connected devices have the potential to revolutionize the modern office, such as:
- A smart printer will know when to order more paper if the supply gets low.
- An email between colleagues setting up a meeting will trigger the conference room reservation system to book space for their time together and email a confirmation and invitation to all other interested coworkers.
- Manufacturers will have greater-than-ever access to their assembly lines. They’ll be able to gather data about inventory passing through. This will help with more efficient ordering of parts.
- Training programs can become far more hands-on than before. Foolproof processes produce actual output and a quicker gaining of experience.
- Overall, the building’s temperature and lighting controls can automatically adjust based on the number of workers in a room.
- Air quality tracking in your office to know when the HVAC system needs to be serviced, enabling your employees to breathe easier wherever they are in the building.
The implications are staggering. Building efficiency has the potential to skyrocket, with employees interacting like never before with each other and with the building itself to improve productivity, creativity, and innovation. Not to mention, with workers’ lives simplified by the automated handling of basic office functions like ordering supplies and even making coffee, they can expend their energy on things more central to their jobs, like creativity and collaboration.
The Workforce and the Future of Business
Picture a company whose employees have a chip embedded in their ID. Or, maybe a company-issued smartphone with an app that’s connected to the building. The data that can be gathered from their movements alone throughout the workday can help with the basic running of the building.
Depending on your industry, the IoT has uses once only conceived of in science fiction. But more and more, these networks of connected devices have the potential to revolutionize the modern office.
Hospitality staff can be automatically notified of the heavy use of a bathroom to make a quick pass-through. This lets them ensure cleanliness and fully stocked soap and towel dispensers. They’ll note which areas of the building saw the most traffic. After that, they can concentrate their efforts on those spaces.
Gather enough data about the areas of the building that aren’t used at all, and the building operations manager can determine a better use for that space, so no amount of square footage goes wasted.
Are your employees congregating in one location more than others? Figure out why that space is so appealing. Then, you can begin to transform other places in the building to be equally functional and pleasing to your workforce. Maximizing square footage, or even letting go of unusable space, has the potential to save companies millions in office design and efficient use of space alone.
Practical Application
All of this sounds incredible. That’s not even taking into account the myriad ways the IoT can be put to use for customer satisfaction. Tracking inventory levels means your business never runs out of the essential items necessary to keep it running. Automating processes such as returns and customer service inquiries means quicker resolutions.
Maximizing square footage, or even letting go of unusable space, has the potential to save companies millions in office design and efficient use of space alone.
Minimize lost or damaged shipments by partnering with shipping companies to allow devices on shipped products. Use them to better track orders to get real-time GPS functionality, and data about environmental control for temperature-sensitive products like medications or food, and never lose another package again. DHL adopted these tracking features for shipments under their care. They’re providing those who trust them with their business real-time access to all the shipping data they can stand.
Buildings for the Future of Business
There is one building, in Amsterdam, where the IoT is the backbone of its structure. While the costs to implement buildings of this magnitude are a way into the future for most companies, Deloitte opened the first entirely connected IoT building of its kind, called The Edge. Employees are connected to the building’s interface through an app on their smartphone. When they arrive for their workday, a camera photographs their license plate. Next, the LED lighting in the garage directs the worker to their parking space for the day. When they enter the building, their smartphone app leads them to their day’s working space. This is determined by accessing their schedule for meetings and planned work. Whether they need a desk for their work, a private cubicle for a day spent on the phone, or a collaborative space to hash out the latest project with their team.
The environment adjusts to their temperature and lighting preferences, and even the coffee machines know their taste preferences. Everything the employees of Deloitte could need is available on their smartphones with just the swipe of a fingertip. In conducting business this way, Deloitte saves millions. Not only in housing 2,500 workers with just 1,000 workstations, but in air quality, and energy usage through the water aquifer beneath the building. Even the gym uses the kinetic energy produced by those working out to help power the building.
How Does IoT Affect Employee Satisfaction?
While this is cutting-edge technology, it’s on our horizon as the office of the future. There’s also the potential benefit beyond employee efficiency and productivity. Studies show people technologically connected to their office feel as though they’re on-call 24/7. They often check their email first thing in the morning and last thing at night. The potential application of the IoT could also handle functions for which people feel the need to be connected at all times.
If the office phone will roll calls from customers to a branch in a different time zone, there’s always someone available for customer needs while giving employees in a company branch that’s closed for the night the work-life balance they need to recharge their batteries.
Trusting the buildings in which we work to handle the more mundane, day-to-day tasks can free up our workforce for more productive, more creative, and more satisfying work.
If the inventory tracking system can produce the next day’s shipments, shipping software can be implemented to print the shipping labels overnight so there’s no question for upcoming orders, leaving fewer after-hours crises to be handled by employees who are off the clock.
Letting technology handle as much as we can, takes the element of human error out of the equation. This ensures our office time is spent as wisely as possible. These are a few of the applications of the Internet of Things, and because of it, the future looks bright. And that’s not just the self-adjusting LEDs talking.
Regardless of the extent to which you embrace the IoT, the office has to fit your employee’s needs. Your workers’ needs and customization go hand in hand. It’s also important that you don’t forget you can customize all aspects of your office to make your employee’s work life that much easier.
Contact us today to learn how you can take your office into the future!
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Updated March 2024.
