retention

Ongoing advances in technology are continuing to make centralized call centers the efficient and cost-effective choice in many industries. The layout and overall environment of your call center are playing a growing role in overall employee productivity. Call center furniture layouts have traditionally been rows, or maybe even quad groups or conference-type tables. But with the need for social distances measures continuing to be a focus in organizations, some of these layouts simply won’t work in today’s current environment. Here…

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